Bilingual Certified Medical Assistant

Palm Medical Centers•Hialeah, FL

20h•Onsite

About The Position

The Medical Assistant supports providers and the care team in delivering high-quality, patient-centered healthcare in a managed care environment. The role combines clinical and administrative duties to support efficient patient flow, accurate documentation, and compliance with managed care protocols and quality metrics. The Medical Assistant prepares examination rooms; escorts patients; verifies identity; obtains and records vital signs, chief complaints, and medical histories in the electronic health record (EHR); assists with examinations, procedures, and treatments; and administers immunizations, injections, and medications under provider supervision and in accordance with state and clinic policy. The role also includes performing EKGs, vision tests, and other screenings; collecting and processing specimens; maintaining accurate charts; pre-charting; coordinating care and follow-up; and supporting patient education. Administrative work includes assisting with check-in and check-out, handling calls and patient messages, scheduling diagnostic tests and follow-up appointments, maintaining inventory, ordering supplies, and participating in quality assurance and performance improvement initiatives. The Medical Assistant is expected to meet pre-charting and follow-up timelines, adhere to managed care quality indicators such as HEDIS and Stars, maintain a professional demeanor, and protect patient confidentiality and HIPAA compliance. The position is based in an office and follows an eight-hour day shift, Monday through Friday. Spanish bilingual ability, Medical Assistant certification, and BLS certification are required. Salary is negotiable based on experience.

Requirements

At least one year of work experience as a Certified Medical Assistant.
Medical Assistant certification is required.
BLS certification is required.
Bilingual Spanish-speaking ability is required.
At least one year of experience with EMR systems.
At least one year of experience taking vital signs.
Ability to administer injections.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to maintain effective, organized systems to ensure timely patient flow.
Ability to stand, walk, and bend for prolonged periods; lift or move up to 20 pounds at times; and move or assist with moving patients.

Nice To Haves

Phlebotomy experience is preferred.
One year of ECW experience is preferred.
Knowledge of managed care is preferred.
HEDIS experience or knowledge is preferred.

Responsibilities

Prepare examination rooms and ensure they are clean and ready for patient visits.
Escort patients to exam rooms; verify identity; obtain and document vital signs, chief complaints, and medical histories in the EHR.
Assist providers with examinations, procedures, and treatments as needed.
Administer immunizations, injections, and medications under provider supervision and according to state and clinic policy.
Perform EKGs, vision tests, and other diagnostic screenings as required.
Collect and process lab specimens, ensuring correct labeling and documentation.
Maintain accurate and timely EHR charting and ensure information is complete before provider review.
Conduct pre-charting and update required documentation, lab results, and preventive care items before visits.
Participate in care coordination and follow up on provider orders, referrals, and test results.
Support patient education about chronic disease management, preventive care, and treatment plans.
Manage patient check-in and check-out procedures when needed.
Handle phone calls, messages, and patient inquiries promptly and professionally.
Ensure patient messages contain complete information for provider review, including symptoms, duration, and medications.
Schedule diagnostic tests and follow-up appointments as directed.
Maintain medical inventory and order supplies as necessary.
Participate in quality assurance and performance improvement initiatives.
Complete pre-charting accurately before patient appointments and follow up on messages and care coordination tasks within designated timelines.
Adhere to managed care protocols and quality indicators, including HEDIS and Stars.
Maintain a professional demeanor and contribute to a positive patient experience.
Ensure HIPAA compliance and patient confidentiality.
Perform other duties as assigned.