Bilingual Cashier

Family First Health•York, PA

5d•Onsite

About The Position

Family First Health is seeking a Bilingual Cashier for our new pharmacy at our George Street, York location. Candidates should be computer proficient and have the ability to learn medical/pharmacy terminology. As a Bilingual Cashier at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organizational skills. This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Bilingual Cashier position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

Requirements

High School Diploma or GED, or any equivalent combination of training and experience.
Ability to communicate fluently in English, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications
Ability to manage cash transactions accurately and efficiently, including processing payments, giving change, and ensuring correct cash drawer balances
Ability to quickly grasp and adapt to new procedures, technologies, and company policies
Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
Excellent customer service skills & phone etiquette
Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
Ability to work independently and within a multidisciplinary team
Ability to work in, and respond appropriately to a demanding environment and multitask effectively
Ability to appropriately handle sensitive and confidential information
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
Ability to work efficiently and accurately with strong attention to detail
Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
Ability to articulate and advocate Family First Health’s mission and values

Nice To Haves

Bilingual (English/Spanish) preferred.
Previous experience as a pharmacy cashier preferred.
Computer proficient
Ability to learn medical/pharmacy terminology.
Positive and outgoing personality
Strong organizational skills

Responsibilities

Receives payment by cash, check, credit cards, vouchers, or automatic debits.
Issues receipts, refunds, credits, or change due to customers.
Greets customers entering establishments.
Maintains clean and orderly checkout areas.
Establishes or identifies prices of goods, services or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
Handles customer concerns and complaints professionally and courteously, engaging leadership as needed.
Answers customers’ questions and provides information on procedures or polices
Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Exchanges money, credit, and makes change for customers.
Reconciles 3rd party payment and accounts.
Works with the billing department to balance account(s).
Receives written prescription or refill requests and verifies the information is complete and accurate.
Answers telephones and responds to questions or requests.
Assists customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
Completes training requirements to stay up-to-date on policies and procedures for the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
Follows all policies and procedures related to the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
Assists in training new employees, as needed.