Bilingual Case Manager, Compass Family Resource Center

Compass Family Services • San Francisco, CA

18d • $27 - $31 • Onsite

About The Position

The Case Manager provides comprehensive, family- centered case management services including program enrollment, needs assessments, and personalized service planning to families enrolled with Compass Behavioral Health Services (CBHS).

Requirements

• Fluent Spanish and English required.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through in-person meetings, community visits, and phone, email, or text.
• Work closely with Compass Family Services staff, service providers, community partners and institutions to provide a coordinated approach to client care.
• Participate in weekly supervision, team meetings, trainings, clinical support, and professional development.
• Maintain comprehensive, up‑to‑date client records by accurately documenting case notes, assessments, and service plans in Compass’ Salesforce database and other required data systems in a timely manner.
• Provide support as needed for the delivery of family events, parent education groups, outreach activities and site visits.

Benefits

• 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed