Bilingual Care Team Assistant

Legacy Community Health•Houston, TX

8d•Onsite

About The Position

At Legacy Community Health, we believe in creating meaningful connections that lead to healthier communities. As a Bilingual Care Team Assistant (CTA), you'll be at the heart of these connections, serving as a vital contact point for our patients, call center, care team, families, and community resources. Imagine being a beacon of hope and support, guiding others towards better health outcomes. Become an informational resource and support system for those in need Provide both clinical and clerical support, ensuring compassionate, evidence-based care Align your work with Patient Centered Medical Home (PCMH) requirements Contribute to a mission-driven organization that values every team member Thrive in a supportive environment that encourages personal and professional growth

Requirements

High-school level education or equivalency.
Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting.
Must maintain BLS/CPR.
Spanish fluency
Demonstrated competency with an EHRS system.
Excellent communication skills.
Excellent customer service skills.
Ability to multi-task in a fast paced environment.
Above average organizational skills.
Strong typing and computer skills.

Nice To Haves

At least 2 years of experience in an ambulatory clinical setting preferred.

Responsibilities

Serve as the first point of contact for patient inquiries, working closely with onsite nursing and following protocol-based triage guidelines.
Route clinical inquiries to providers via the electronic health record system (EHRS), ensuring timely responses.
Deliver lab results and other important information to patients through calls or template-based letters.
Reach out to medically vulnerable patients post-visit, ensuring they receive necessary follow-up care.
Review daily patient schedules and assist in preparing for upcoming visits.
Arrange interpretation services and participate in daily team huddles to ensure smooth operations.
Facilitate seamless transitions of care by obtaining discharge records and specialty notes.
Manage the Care Coordination Desktop and assist patients with accessing ancillary support services.
Help with medication refills and prior-authorizations, ensuring patients receive necessary medications promptly.
Initiate and manage the completion of forms, assist with referrals, and prepare clinical summaries for external consultants.