Bilingual Care Coordinator

Titanium Healthcare • San Bernardino, CA

2d • Hybrid

About The Position

The Care Coordinator is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment. Help patients complete paperwork, communicate with a healthcare team about patient treatment plan, and educate patients about resources and options for managing health.

Requirements

• Fluent in English (written and verbal)
• Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required, associate degree preferred
• Minimum 1+ years of experience in healthcare, social services, or care coordination
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Responsibilities

• Review and interview potential members to verify eligibility for enrollment
• Complete referral process when necessary
• Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
• Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
• Cross-functionally work with healthcare professionals, community and social support services, and other company employees
• Document evidence of care in member record in a concise and timely manner using the EHR system
• Routinely check in or schedule appointments with assigned members
• Maintain documentation of all member encounters to complete established reporting requirements
• Communicate with providers and care teams regarding member progress and care needs
• Explain and translate information related to the member’s care to and on behalf of the member, when necessary
• Identify and follow up on all referrals to assure continuity of care and member/family needs have been met
• Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
• Address member questions and process member requests in a timely manner
• Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution
• Follow established policies to enroll and disenroll members
• Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance
• Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary
• Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required

Benefits

• Mileage reimbursement
• 12 holidays
• up to 15 days of accrued PTO
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits (company covers up to 100% of employee premium and 50% of dependents)
• Unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED