Bilingual Care Coordinator (Spanish/English)

America's Home Health Services • Wilkes-Barre, PA

12h • Onsite

About The Position

America's Home Health Services is seeking a Bilingual (Spanish/English) Care Coordinator to join their mission-driven team. This role is central to operations, ensuring smooth communication and high-quality service delivery in a fast-paced home care setting. The company emphasizes supporting its team with benefits like ample Paid Time Off, comprehensive insurance, retirement planning, career growth, and a supportive work environment.

Requirements

• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to stay calm and effective in a fast-paced environment
• A compassionate, team-oriented mindset

Nice To Haves

• Experience in scheduling, customer service, or healthcare coordination preferred

Responsibilities

• Use state-of-the-art scheduling software to coordinate care for consumers
• Manage EVV compliance and clock in and out reports throughout entire shift
• Includes outgoing texts, phone calls and emails to staff
• Includes sending electronic timesheets
• Adjust schedules as necessary
• Schedule caregivers, including new hires and last-minute replacements
• Deliver top-tier customer service to clients and staff
• Manage a multi-line phone system in a fast-paced environment
• Receive and address consumer and caregiver concerns with professionalism and empathy
• Collaborate with internal teams to ensure seamless care coordination
• Maintain accurate documentation and scheduling records
• Support general administrative and coordination duties typical in home care settings

Benefits

• Over a month of Paid Time Off (PTO)
• Comprehensive Medical, Dental & Vision Insurance
• Retirement Plan Options
• Career Growth Opportunities
• Supportive Team Environment
• Ongoing Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed