Bilingual Care Coordinator (Spanish/English)
About The Position
As a Bilingual Care Coordinator (Spanish/English) at America's Home Health Services, you will be central to our operations, ensuring seamless communication and high-quality service delivery. This role involves coordinating care for consumers, managing EVV compliance, scheduling caregivers, and providing top-tier customer service to clients and staff. You will manage a multi-line phone system in a fast-paced environment, address concerns with professionalism and empathy, and collaborate with internal teams to ensure seamless care coordination. The position also requires maintaining accurate documentation and supporting general administrative duties typical in home care settings. America's Home Health Services is a mission-driven organization dedicated to improving lives across Pennsylvania, offering opportunities for career growth and making a meaningful impact.
Requirements
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Ability to stay calm and effective in a fast-paced environment
- A compassionate, team-oriented mindset
- Bilingual (Spanish/English) proficiency
Nice To Haves
- Experience in scheduling, customer service, or healthcare coordination preferred
Responsibilities
- Use state-of-the-art scheduling software to coordinate care for consumers
- Manage EVV compliance and clock in and out reports throughout entire shift
- Includes outgoing texts, phone calls and emails to staff
- Includes sending electronic timesheets
- Adjust schedules as necessary
- Schedule caregivers, including new hires and last-minute replacements
- Deliver top-tier customer service to clients and staff
- Manage a multi-line phone system in a fast-paced environment
- Receive and address consumer and caregiver concerns with professionalism and empathy
- Collaborate with internal teams to ensure seamless care coordination
- Maintain accurate documentation and scheduling records
- Support general administrative and coordination duties typical in home care settings
Benefits
- Over a month of Paid Time Off (PTO)
- Comprehensive Medical, Dental & Vision Insurance
- Retirement Plan Options
- Career Growth Opportunities
- Supportive Team Environment
- Ongoing Training & Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
