Bilingual Spanish Call Center Specialist

Corning Federal Credit Union•Corning, NY

3d•Onsite

About The Position

Corning Credit Union (CCU) is seeking Bilingual Spanish and English speaking Call Center Specialists to join their team. CCU is a leading credit union with a strong service culture, committed to helping members prosper by being a trusted advisor for financial services. They value teamwork, open communication, and the individual. CCU offers a competitive base salary, an annual bonus plan, and an exceptional benefits package. As a Bilingual Call Center Specialist I, you will build lasting member relationships, troubleshoot and resolve member questions, perform financial transactions, and educate members on products and services that meet their financial needs.

Requirements

Excellent comprehension, verbal communication, and written communication skills in Spanish and English
Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
A high school diploma or GED is required
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Ability to work in a repetitive motion for a lengthy period of time
Ability to work within a fast-paced call center environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Nice To Haves

A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

Responsibilities

Maintain appropriate knowledge of core systems and CCU’s products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Assume responsibility for other projects or duties as assigned