Bilingual Call Center Representative - Remote California

Gainwell Technologies LLC•Any city, OH

5d•$50,000 - $52,000•Remote

About The Position

Gainwell Technologies is hiring Bilingual Call Center Representatives throughout California to join our growing customer service team. If you are fluent in English and Spanish, have call center experience, and enjoy helping people, we want to hear from you. This is a 100% remote, full-time position. Candidates must reside in California. You’ll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Requirements

Must currently reside in California.
Fluent in English and Spanish and comfortable assisting customers professionally in both languages.
At least one year of experience working in a call center or contact center environment assisting customers by phone.
Strong communication, listening, and problem-solving skills.
Comfortable navigating multiple computer systems while assisting customers by phone.

Responsibilities

Assist members by phone with questions about healthcare benefits, eligibility, and available services.
Deliver friendly, professional customer service in both English and Spanish.
Research member questions, resolve concerns, and help members understand their next steps.
Accurately document customer interactions and resolutions in our systems.
Work with teammates and leadership to provide a positive customer experience.