Bilingual Call Center Registered Nurse (English/Spanish)
About The Position
AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process. VOTED one of Orlando's BEST PLACES TO WORK two years in a row. The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer.
Requirements
- Registered Nurse (BSN or RN); valid nursing license in Kansas
- 2 years nursing experience combined with at least 3 years of other clinical experience.
- Computer literacy and good keyboard skills
- Knowledge of Microsoft Word Products a plus
Nice To Haves
- BSN
Responsibilities
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Benefits
- Competitive Compensation
- 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
- $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
- The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager.
- Flexible and inclusive work culture that values work-life balance and diverse perspectives.
- We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
- Referral bonus: $750
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
