Bilingual Call Center Agent - Detroit, MI, USA

AnswerHero•Detroit, MI

1d•Remote

About The Position

At AnswerHero, we’ve been the trusted voice behind thousands of growing businesses since 2010. We’re not your typical call center; we don’t do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard. If you’re a compassionate communicator who values meaningful conversations and wants a career, not just a job, we want to hear from you! As a Bilingual Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear, a role that carries real impact every single day.

Requirements

Fluency in both English and Spanish (verbal and written)
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail and the ability to type accurately while on a call
Reliable internet and dedicated workspace to ensure a professional setting
Dependability consistent attendance is essential in a 24/7 operation
Availability to work at least one weekend day

Responsibilities

Answering inbound calls promptly and professionally on behalf of our business clients
Communicate fluently in both English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support per client instructions
Following client specific call-handling instructions with care and consistency
Deliver a warm, efficient, and courteous experience on every call