Bilingual Business Development Operations (Mandarin/English)

Maxinsights•Santa Clara, CA

About The Position

We are looking for a Bilingual Business Development Operations Associate to support our growing commercial team and help deliver a seamless experience for our customers. In this role, you will work closely with our operations, business development/marketing, and internal technical teams to support customer requests, prepare data samples and other sales materials, and help move opportunities efficiently from initial conversation through the sales process. The ideal candidate is intelligent, highly organized, technically curious, and can communicate comfortably with both English and Mandarin-speaking clients. You don't need to be a software engineer, but you should have enough technical understanding to quickly learn our products, data offerings, and customer use cases.

Requirements

1–3+ years of experience in sales operations, sales support, business operations, customer success, technical support, or a related role. Strong candidates with relevant internship or academic experience may also be considered.
Technical aptitude: Comfortable learning technical products and concepts related to AI, machine learning, robotics, data, or autonomous driving.
Bilingual communication: Professional fluency in English and Mandarin, with strong written and verbal communication skills in both languages.
Strong execution: Highly organized, detail-oriented, responsive, and able to manage multiple requests simultaneously.
Problem-solving: Resourceful and able to quickly find information, coordinate with the right teams, and independently resolve routine customer requests.
Communication: Comfortable communicating with both internal teams and external customers in a professional setting.
Learning agility: Curious, intelligent, and eager to learn in a rapidly evolving technological environment.

Nice To Haves

Experience working in AI, robotics, autonomous driving, data services, or another technical industry.
Familiarity with AI/ML concepts, datasets, data annotation, or data pipelines.
Experience preparing or managing data samples, technical documentation, presentations, or customer-facing materials.
Experience supporting enterprise sales or working with B2B customers.
Basic familiarity with tools such as Excel/Google Sheets, CRM platforms, SQL, or Python.
Bachelor's degree in Business, Computer Science, Engineering, Data Science, or a related field.

Responsibilities

Provide day-to-day operational support to the sales team, helping ensure customer requests and internal follow-ups are handled quickly and accurately.
Coordinate and respond to customer requests for data samples, product information, technical materials, and other sales resources.
Work with internal technical and operations teams to identify, organize, and prepare relevant data samples based on customer requirements.
Help prepare presentations, proposals, data samples, product materials, and other resources used throughout the sales process.
Work closely with data, engineering, business development/marketing, and operations teams to gather information and ensure customer requests are addressed efficiently.
Help maintain accurate customer and opportunity information, track follow-ups, and support the sales team throughout the customer lifecycle.
Communicate with customers in both English and Mandarin as needed, particularly when coordinating data requests and sharing product or technical information.
Identify opportunities to make sales workflows, customer requests, and internal coordination more efficient as the company scales.