Bilingual Benefits Admin.

Liberty Tire Recycling • Sanford, NC

8h • Onsite

About The Position

We are looking for a Bi-lingual (English/Spanish) Benefits Administrator to join our team at Liberty Tire Recycling. The Benefits Administrator will be the face of Liberty’s benefits program, providing exceptional customer service to employees and ensuring accurate administration of all benefit plans. This role will help employees understand their benefit options, guide them on how to maximize services for themselves and their families, and manage enrollment, life events, compliance, and recordkeeping. Location: Sanford Office | Language Requirement: Bilingual (English/Spanish) strongly preferred

Requirements

• Strong customer service and communication skills
• Bilingual (English/Spanish) strongly preferred
• Proficient in Microsoft Office and HRIS systems
• Ability to maintain confidentiality and handle sensitive information
• Detail-oriented with strong organizational skills
• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• 2+ years of experience in benefits administration or HR support

Responsibilities

• Answer incoming calls and email inquiries from employees regarding benefits in a professional, courteous, and timely manner
• Respond to questions about general benefits and plan designs; assist employees in finding providers and facilities in their area
• Help employees download benefit apps and utilize available services
• Reach out to new hires to explain benefits and resources
• Enroll employees in benefits plans (health, dental, vision, retirement)
• Process life events such as new hires, terminations, marriage, and dependent changes
• Maintain benefits records and update HR systems regularly
• Ensure compliance with federal, state, and company policies related to benefits administration
• Coordinate with insurance carriers and payroll for accurate processing
• Assist with employee communication and distribution of benefits materials
• Research and analyze member issues and escalate complex requests to senior team members when necessary
• Place follow-up calls and emails to ensure resolution of inquiries
• Document inquiry outcomes for accurate tracking and analysis
• Perform other administrative duties as requested

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees