Bilingual B2B Customer Support Specialist I - Medical

Teleperformance • Toronto, ON

1d • Hybrid

About The Position

As a Bilingual French Customer Support Specialist I, you will be supporting a supplier servicing dental offices with home care products. You will be the primary point of contact between the supplier and the dental offices, ensuring accurate order processing, timely support, and a consistent, positive customer experience. The ideal candidate possesses a strong customer service background, a high attention to detail, excellent process execution skills, and a basic understanding of product offerings and dental office workflows. Fluency in both French and English is essential to serve our bilingual customer base across Canada. This role involves supporting a supplier that provides home care products to dental offices. You will act as the main liaison, ensuring orders are processed correctly, customers receive prompt assistance, and maintain a positive customer experience. A strong foundation in customer service, meticulous attention to detail, efficient process execution, and a basic grasp of product knowledge and dental office operations are key. Bilingual proficiency in French and English is mandatory for serving clients nationwide.

Requirements

• High school diploma or equivalent (post-secondary education preferred)
• 1–2+ years of customer service or contact center experience
• Strong verbal and written communication skills with professional phone etiquette
• Basic proficiency in CRM systems and Microsoft Office / Google Suite
• Ability to accurately process orders, payments, and customer requests
• Strong attention to detail and ability to handle repetitive, high-volume tasks
• Ability to multitask across voice, chat, and email channels
• Basic problem-solving skills with the ability to follow defined processes and escalation paths
• Flexible availability and strong attendance reliability

Nice To Haves

• Experience in order entry, billing, or product support environments
• Familiarity with omnichannel support (chat/email/voice simultaneously)
• Exposure to cross-selling or upselling products
• Basic understanding of dental terminology or dental office workflows
• Experience supporting e-commerce platforms or online ordering tools
• Prior experience in healthcare, dental, or medical administration settings

Responsibilities

• Build and maintain strong customer relationships with dental offices
• Process customer orders and manage order entry workflows
• Handle product FAQs and provide basic product guidance
• Take payments and support billing inquiries
• Maintain CRM documentation of all interactions
• Provide telephony and omnichannel customer support (voice/chat/email)
• Support ProShop navigation and basic site troubleshooting
• Manage auto-shipments and recurring orders
• Maintain high accuracy and productivity in repetitive tasks
• Act proactively to improve customer experience and drive retention

Benefits

• Performance bonus of up to 5% based on meeting KPI targets
• Structured career path with virtual training and development plans
• Opportunities for professional advancement across different business units
• Paid training
• Two weeks' paid vacation leave
• Continuous learning through tailored training
• Competitive salary with incentive programs
• Positive and collaborative work environment
• Medical and Dental benefits
• Employee and Family Assistance Program
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED