Bilingual Automotive Receptionist / Customer Experience Coordinator

Freeland Chevy Superstore • Nashville, TN

4d • Onsite

About The Position

Freeland Chevrolet, a family-owned Chevrolet dealership serving Nashville, Antioch, and the Middle Tennessee area, is hiring a friendly, organized Receptionist / Customer Experience Coordinator to be the welcoming face and voice of our showroom. This is a full-time, on-site receptionist position. No prior automotive or car dealership experience is required — we'll train the right person. We invest in our team because our team takes care of our customers.

Requirements

• Previous receptionist, front desk, customer service, hospitality, retail, or call center experience preferred
• Excellent verbal and written communication skills
• Outgoing, positive personality and a genuine love for working with people
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Reliable, punctual, and flexible with scheduling (some Saturdays required — typical dealership hours)
• Comfortable with basic computer skills, email, and standard office software
• Bilingual - English and Spanish preferred
• Must pass a pre-employment background check and drug screen
• Valid driver's license and clean driving record

Nice To Haves

• Automotive experience is a plus but not required
• Ideal Candidates Have Backgrounds In: Front desk receptionist, hotel front desk, restaurant host/hostess, retail customer service, call center, administrative assistant, office assistant, BDC representative, or similar customer-facing roles.

Responsibilities

• Answer multi-line dealership phones and route calls to sales, service, parts, and finance departments
• Greet every customer and visitor with a warm, upbeat, and professional demeanor
• Direct guests to the correct department and introduce customers to their salesperson
• Notify team members promptly when their customers arrive
• Schedule and confirm sales appointments
• Support the sales and management team with light administrative work, including memos, correspondence, and reports
• Maintain a polished, welcoming front desk and showroom presence
• Maintain customer lounge and ensure refreshments area is cleaned and stocked
• Deliver a five-star customer experience from the very first hello

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance (eligible after 60 days)
• Company-paid life insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan
• Paid vacation and paid time off (PTO)
• Employee referral bonus program
• Career growth opportunities within a multi-store dealership group

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed