Bilingual Auto Collections (Late Stage)

Workway, Inc.•Mesa, AZ

3d•Onsite

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Bilingual Auto Collections (Late Stage) Specialist opportunity with a premier Financial Services client in Mesa, AZ. This company is committed to making vehicle ownership possible for everyone through an extensive dealer network, providing financing solutions that help customers drive off in the vehicle they deserve. With career growth opportunities, a casual work environment, and a culture of fun, this is an excellent place to build your career. The Bilingual Auto Collections (Late Stage) Specialist is responsible for the specific duties listed below. Your specific duties will include: Handling all levels of auto finance collections inquiries, including payments, repayment plans, and delinquency negotiations. Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution. Monitoring delinquent accounts and reducing risk through proactive collection actions. Initiating contact with account holders and cosigners to resolve delinquent accounts. Maintaining communication with borrowers to prevent future delinquencies. Utilizing skip-tracing tools to locate borrowers with inaccurate contact information. Communicating with supervisors and team leaders regarding repossessions and special cases. Documenting all collection efforts in the system of record in accordance with policies and guidelines. Working efficiently in a fast-paced environment, meeting quality and productivity metrics. Assisting with other duties and projects as assigned by management.

Requirements

Must be Spanish Bilingual.
High school diploma or equivalent.
2 years of auto finance collection experience within a call center environment.
2 years of auto finance skip tracing/repossession experience in a late-stage (120+ days) department.
Strong written and verbal communication skills.
Self-motivated with working knowledge of MS Office.

Nice To Haves

Previous customer service, sales, and/or collections experience preferred.

Responsibilities

Handling all levels of auto finance collections inquiries, including payments, repayment plans, and delinquency negotiations.
Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution.
Monitoring delinquent accounts and reducing risk through proactive collection actions.
Initiating contact with account holders and cosigners to resolve delinquent accounts.
Maintaining communication with borrowers to prevent future delinquencies.
Utilizing skip-tracing tools to locate borrowers with inaccurate contact information.
Communicating with supervisors and team leaders regarding repossessions and special cases.
Documenting all collection efforts in the system of record in accordance with policies and guidelines.
Working efficiently in a fast-paced environment, meeting quality and productivity metrics.
Assisting with other duties and projects as assigned by management.