Bilingual Associate Personal Banker (SAFE) - 91st Ave & Glendale

Wells Fargo • Glendale, AZ

1d • Onsite

About The Position

At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer Banking and Lending division. This role involves participating in the delivery of exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially. The Associate Personal Banker will assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications. They will receive direction from managers, exercise judgment within defined policies, and develop an understanding of bank products and services to connect with customer needs. This SAFE position requires customer contact and duties that may include offering/negotiating terms or taking applications for dwelling-secured transactions, necessitating compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including meeting Loan Originator requirements under Regulation Z (LO).

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and listening proficiency in Spanish/English
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
• Meet the Loan Originator requirements under Regulation Z (LO)
• Ability to work a schedule that may include most Saturdays
• Must take and pass required language assessment
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
• Requires SAFE registration at the time of employment
• Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies (including applicable financial responsibility, character, general financial fitness and criminal background standards)
• Meet ongoing regulatory requirements including additional screening, if necessary

Nice To Haves

• Customer service focus with experience handling complex transactions across multiple systems
• Experience proactively engaging with customers through outreach via phone or email
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate
• Experience working with others on a team to meet customer needs
• Experience fostering and developing strong customer relationships
• Ability to build strong relationships with internal partners
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to interact with integrity and professionalism with customers and team members
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Support customers and employees in resolving or escalating concerns or complaints

Responsibilities

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees