Bilingual Animal Assistance Specialist

Arizona Humane Society • Phoenix, AZ

10d • Onsite

About The Position

The Arizona Humane Society is looking for a compassionate individual to join our Animal Assistance team and work full time at our Papago Park Campus Thursday - Monday from 9:00 AM - 5:30 PM. If you are a compassionate individual who is passionate about helping pets and people, please continue to read more now!
The Bilingual Animal Assistance Specialist is responsible for providing an excellent experience for pets and people at every interaction. This role assists with the intake of owned and stray animals, provides surrender-prevention resources when possible, and supports end-of-life services when needed. The Bilingual Animal Assistance Specialist also supports the Field Operations team when pets are referred for over-the-counter surrender, including large-scale intakes and sick or injured animals. In addition, this role provides return-to-owner services and assists pet owners in locating their lost pets. As a key AHS storyteller, the Bilingual Animal Assistance Specialist educates and inspires the community by sharing AHS's mission, values, and the resources available to help pets and the people who love them.

Requirements

• High school diploma / GED required.
• Bilingual English/Spanish required.
• Minimum of one year providing exemplary customer service.
• Must love working with pets and people.
• Provide an excellent experience every time to internal & external customers in a timely and courteous, professional manner.

Responsibilities

• Assists with the intake of owned and stray animals.
• Provides surrender-prevention resources when possible.
• Supports end-of-life services when needed.
• Supports the Field Operations team when pets are referred for over-the-counter surrender, including large-scale intakes and sick or injured animals.
• Provides return-to-owner services and assists pet owners in locating their lost pets.
• Educates and inspires the community by sharing AHS's mission, values, and the resources available to help pets and the people who love them.
• Record the concern, perform a medical exam including TPR, obtain the current weight and vaccinate.
• Provide resources for rehoming during surrender appointments and at the front desk for walk-ins.
• Review animal profiles and determine if animals are suitable for adoption.
• Collect Animal Assistance fees and solicit donations.
• Act as a voice for AHS and relay our mission and vision during checkout out.
• Pull Admission reports daily i.e. Med Tech to Dispo list, animals without photos and bite reports, ID Check and RTO report.
• Answer incoming Admission calls and emails in a professional and compassionate tone.
• Assist with end-of-life and aftercare services including collecting fees, and offering paws of remembrance and paw prints.
• Keep a positive, empathetic tone when the outcome of a pet is not a positive one.
• Assist good Samaritans who found or lost a pet. This also includes assisting with the coordination of a return to owner and microchip clearing.
• Collaborate with the Pet Resource Center team on surrender prevention and customer experience efforts.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED