Bilingual Agent

Tres R • Tijuana, CA

4d • Onsite

About The Position

This role involves making outbound calls to customers, verifying their information and availability, and routing cases to the appropriate teams. The agent will also be responsible for entering and updating customer information in the system and supporting quality monitoring and follow-up activities.

Requirements

• High school diploma or equivalent.
• Conversational English.
• 6 months to 1 year of experience in a call center, customer service, or a related role.
• Basic computer skills.
• Strong communication and customer service skills.

Responsibilities

• Make outbound calls to customers.
• Verify customer information and availability.
• Route cases to the appropriate team.
• Enter and update customer information in the system.
• Support quality monitoring and follow-up activities.

Benefits

• Paid training.
• Commissions.
• Law required and additional company benefits.
• IMSS.
• Paid vacation.
• Holiday bonus.
• Profit sharing.
• Transportation assistance.
• Payroll loans and internal credit programs.
• Employee discounts at stores, schools, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED