Bilingual Administrative

Aston Carter•Louisville, KY

3d•$19 - $22•Onsite

About The Position

This role oversees the day-to-day operations of a busy office within a collections environment, leading a bilingual administrative team and supporting a separate collections department. The Administrative Manager ensures smooth office management, delivers high-quality customer service, and provides hands-on coaching, training, and support to administrative and customer service staff.

Requirements

Bilingual communication skills, with the ability to support a diverse range of clients and team members.
At least 2 years of management or supervisory experience in an office, administrative, or customer service environment.
Proven experience in office management, including coordinating daily operations and administrative tasks.
Strong customer service and customer support skills, ideally within a collections or similar high-contact environment.
Demonstrated experience providing coaching, feedback, and performance guidance to employees.
Experience planning and delivering training for team members.
Ability to work a full-time schedule from 8:00 a.m. to 5:00 p.m.
Previous experience working in a company with heavy client interaction or client-facing responsibilities.
Solid organizational skills and attention to detail to manage multiple tasks and priorities effectively.
Strong interpersonal and communication skills to build rapport with staff, clients, and colleagues.

Nice To Haves

Experience in a collections company or related financial services environment.
Background in collections customer service or similar high-volume customer contact roles.
Ability to adapt to a family-owned business culture and contribute positively to a close-knit team.
Comfort working with both administrative and collections professionals, bridging communication between teams.
Proficiency with common office tools and systems used in administrative and customer service operations.

Responsibilities

Manage the daily operations of the office and ensure all administrative functions run efficiently and on schedule.
Lead and supervise administrative associates, providing clear direction, guidance, and support.
Deliver high-quality customer service and customer support, including handling escalated inquiries and resolving issues promptly and professionally.
Coordinate and oversee administrative support activities that assist both the administrative team and the collections department.
Provide ongoing coaching, feedback, and performance management to team members to support their development and improve results.
Plan, organize, and deliver training for administrative and customer service staff, ensuring they understand policies, procedures, and best practices.
Monitor workload distribution and staffing needs, adjusting assignments to maintain productivity and service levels.
Foster effective communication and collaboration between the administrative team and the collections department.
Maintain an organized, professional office environment and ensure adherence to internal processes and standards.
Support client-focused activities by ensuring timely, accurate, and professional handling of client-related tasks and communications.