Bilingual Administrative Assistant Senior - Public Health

Kenosha County • Kenosha, WI

18h • Onsite

About The Position

Kenosha County is seeking a bilingual Administrative Assistant Senior for its Public Health Clinic. This role is crucial for supporting smooth clinic operations, serving as a reliable point of contact, and providing essential bilingual support to Spanish-speaking community members. The ideal candidate will possess strong attention to detail and a commitment to delivering exceptional service, contributing to the meaningful impact of the Public Health team. This position offers an opportunity to make a difference in the community.

Requirements

• High school diploma or GED equivalent.
• Previous administrative work experience with clerical and customer service responsibilities.
• Bilingual fluency (English and Spanish).

Nice To Haves

• Associate’s degree.
• Previous work experience in a health care or clinic setting.
• CPR certification, or obtain within 90 days of hire.

Responsibilities

• Providing administrative and reception support for the Public Health Clinic.
• Serving as the first point of contact for Public Health visitors and clients, including greeting guests, assessing needs, answering general inquiries, and directing individuals.
• Utilizing bilingual fluency (English and Spanish) to communicate effectively with clients, ensuring accurate information exchange.
• Answering questions regarding programs and providing forms, applications, and other relevant information.
• Monitoring lobby activity and maintaining a welcoming environment.
• Collaborating with program managers and staff to support workflows, track requests, and ensure smooth operations across all Public Health teams.
• Contributing to identifying opportunities to streamline administrative processes and improve client flow and service delivery.
• Answering community calls, scheduling appointments, making follow-up calls, and retrieving messages.
• Responding to emails and web form requests.
• Registering and checking in all clients.
• Entering data and creating reports in physical case files, spreadsheets, and the electronic medical records system.
• Assisting clients with enrollment for various state assistance programs.
• Collecting service fees in alignment with the fee schedule.
• Managing inventory of clinic supplies, including ordering, stocking, and expiration audits.
• Monitoring and recording vaccine refrigerator and freezer temperatures, and promptly notifying management of any concerns or equipment issues.
• Collecting and labeling laboratory specimens, including urine collection for drug and alcohol testing.
• Assisting with offsite mobile missions in various capacities; infrequent travel may be required.
• Ensuring adherence and compliance with HIPAA policies and procedures regarding protected health information.
• Compiling and preparing a variety of reports and records.
• Participating in divisional orientation, training, and staff development functions.
• Coordinating with various external organizations and staff, and translation services.
• Participating in community outreach activities such as distributing program brochures, retrieving client referrals as delegated by supervisor, and mobile clinics.
• Performing other duties as required or assigned.

Benefits

• Health, dental and vision insurance effective first of month following 30 days of employment.
• Ability to reduce premium contribution through participation in a wellness program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Paid Time Off.
• Volunteer Paid Time Off.
• Twelve Paid Holidays.
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED