Bilingual Account Specialist

Logistics Alliance•Mississauga, ON

8d•CA$60,000 - CA$65,000•Hybrid

About The Position

Logistics Alliance is a Mississauga-based 4PL provider moving freight for some of Canada's leading retailers and manufacturers. We're looking for an Account Specialist to own a portfolio of customer relationships and keep them healthy, stable, and growing over time. This is not a reactive customer service role. It's a strategic relationship function, one that requires you to stay ahead of service trends, identify risk before it becomes a retention problem, and drive coordinated action across internal teams and external partners. If you lead with ownership, take pride in the partnerships you build, and know how to turn a difficult conversation into a long-term win - read on. Morning: You're reviewing your portfolio for any overnight service developments, flagging issues that need a proactive customer touchpoint before they escalate. Mid-Morning: You're working through your account queue - checking in on open action items, following up on corrective plans, and making sure nothing that matters to a customer is sitting without an owner. Afternoon: You're connecting with internal teams and carrier partners on open issues, conducting structured account conversations, and making sure the service model is holding up against customer expectations. Late Afternoon: You're closing the loop on any outstanding items, documenting key account developments, and setting your priorities for the next day. This role carries real accountability. You're not supporting someone else's relationships - these accounts are yours. You'll have the autonomy to make judgment calls, set the tone for customer partnerships, and shape how accounts are managed over time. But the results show up in your portfolio, and your customers will take their cues from how you show up every day.

Requirements

2-3 years in logistics, transportation, account management, or commercial operations
Strong understanding of freight and service delivery models
Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
Ability to analyze recurring issues, identify root causes, and drive resolution across teams
Comfortable navigating performance and commercial conversations with confidence and composure
Fluency in both English and French (written and spoken) is required you'll be managing a French-speaking customer portfolio and communicating directly with clients in their preferred language

Responsibilities

Serve as the primary relationship owner for assigned accounts
Build and maintain strong, trust-based customer partnerships
Conduct structured account conversations focused on performance and forward-looking improvement
Maintain a deep understanding of each customer's business objectives and service expectations
Monitor account-level trends and recurring service patterns
Identify risks to retention or satisfaction before they surface as customer complaints
Develop and implement corrective action plans when gaps emerge
Track improvement over time and ensure accounts stabilize at a high service standard
Investigate recurring or systemic service challenges rather than managing them symptom by symptom
Lead cross-functional collaboration to close structural gaps
Implement durable solutions — not short-term workarounds
Stay on open issues until sustainable resolution is reached
Ensure service delivery aligns with agreed scope and customer expectations
Flag scope creep or misalignment early, before it creates friction or commercial risk
Support renewal conversations and service model adjustments when required
Protect the long-term viability and commercial health of each account