Bilingual Account Specialist
About The Position
Logistics Alliance is a Mississauga-based 4PL provider moving freight for some of Canada's leading retailers and manufacturers. We're looking for an Account Specialist to own a portfolio of customer relationships and keep them healthy, stable, and growing over time. This is not a reactive customer service role. It's a strategic relationship function, one that requires you to stay ahead of service trends, identify risk before it becomes a retention problem, and drive coordinated action across internal teams and external partners. If you lead with ownership, take pride in the partnerships you build, and know how to turn a difficult conversation into a long-term win - read on.
Requirements
- 2-3 years in logistics, transportation, account management, or commercial operations
- Strong understanding of freight and service delivery models
- Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
- Ability to analyze recurring issues, identify root causes, and drive resolution across teams
- Comfortable navigating performance and commercial conversations with confidence and composure
- Fluency in both English and French (written and spoken) is required you'll be managing a French-speaking customer portfolio and communicating directly with clients in their preferred language
Responsibilities
- Serve as the primary relationship owner for assigned accounts
- Build and maintain strong, trust-based customer partnerships
- Conduct structured account conversations focused on performance and forward-looking improvement
- Maintain a deep understanding of each customer's business objectives and service expectations
- Monitor account-level trends and recurring service patterns
- Identify risks to retention or satisfaction before they surface as customer complaints
- Develop and implement corrective action plans when gaps emerge
- Track improvement over time and ensure accounts stabilize at a high service standard
- Investigate recurring or systemic service challenges rather than managing them symptom by symptom
- Lead cross-functional collaboration to close structural gaps
- Implement durable solutions — not short-term workarounds
- Stay on open issues until sustainable resolution is reached
- Ensure service delivery aligns with agreed scope and customer expectations
- Flag scope creep or misalignment early, before it creates friction or commercial risk
- Support renewal conversations and service model adjustments when required
- Protect the long-term viability and commercial health of each account
Benefits
- annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
