Bilingual Account Manager

Grainger Businesses • Quebec, QC

10d • Hybrid

About The Position

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, Grainger serves more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. The company is dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. As a Great Place to Work-Certified™ company, Grainger offers a welcoming workplace where team members can learn, grow, and make a difference by keeping businesses running and their people safe. Account Managers are responsible for producing positive sales growth within a specific geography or vertical market, managing an average of 40-45 current accounts and generating an average of $2M dollars annually. The role requires daily use of Grainger's Customer Relationship Management (CRM) system, Salesforce.

Requirements

• Bilingual
• 2+ years of direct outside sales experience (or equivalent inside sales or marketing experience)
• Sales forecasting opportunity management and customer planning
• Travel required to each customer within aligned market at least once per month, or more frequently where needed
• Process discipline, ability to align planning goals with a pipeline development process to grow market revenue
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
• High School diploma or GED
• Ability to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE.
• May be required to submit to customer alcohol and drug screening procedures as and when requested as a condition of being permitted on such sites.

Nice To Haves

• Post Secondary education preferred

Responsibilities

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees