Bilingual Account Executive (8:30AM - 5:00PM - Hybrid)
About The Position
At The Authentic T-Shirt Company®/SanMar Canada, we’re more than just a leading distributor of high-quality apparel; we’re a company that people love to be a part of. As Canada’s leading wholesale distributor in the imprintable apparel industry, we’ve built a reputation for excellence, and it all starts with our people. When you join us, you’re not just clocking in. You’re becoming part of a vibrant, supportive team that celebrates creativity, encourages growth and values every voice at the table. We’re currently looking for a Bilingual Account Executive to join our incredible team in Mississauga, ON. Come see what makes SanMar Canada different, and discover what’s possible when you’re part of something authentic.
Requirements
- Minimum of 2 years’ experience in customer service or 1 year experience in inside/outside sales.
- Exceptional communication skills and telephone manners, in both English and French.
- Must be able to multitask and possess strong organizational skills.
- Ability to explain processes and implement changes and improvements.
- Working knowledge of computerized inventory systems (PICK system knowledge preferred).
- Demonstrated ability to meet and/or exceed work quality and work quantity standards.
Responsibilities
- Building and fostering business partnerships with SanMar Canada's customers.
- Assisting customers via phone, email, and in-person as needed while delivering exceptional customer service.
- Driving sales and profits.
- Processing orders.
- Resolving issues.
- Following up on requests.
- Responding promptly to customer requests.
- Anticipating customer needs.
- Meet or exceed minimum number of orders, queue time and calls per day.
- Maintain a maximum of 1% mistakes of the total number of orders taken per month.
- Return all messages within 30 minutes of receipt.
- Demonstrate outstanding product knowledge, assisting customers in the showroom as needed with finding the right products to meet their needs.
- Actively support goals for objectives established for assisting customers with sample selection.
- Ensure that accuracy levels are maintained in the tracking of customer samples.
- Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps and continue to develop new business relationships with our customers.
- Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires.
- Perform weekly check on outstanding samples.
- Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools.
- Attend meetings and seminars to maintain and expand industry knowledge.
- Assist in other areas of the Account Executive department and additional duties as required by management.
- Adhere to current and future company policies and standards to ensure a safe and agreeable working environment.
- Work in cooperation and communicate effectively with all levels of the staff.
- Work effectively and efficiently with little supervision.
- Openly communicate any successes, concerns, or problems related to the job.
- Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required.
Benefits
- Accommodations are available on request for candidates taking part in the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
