Bike Technician

Retail Concepts, Inc.•Katy, TX

4d•Onsite

About The Position

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance. We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside. Sun & Ski Sports is hiring a Bike Technician! If you love bikes, enjoy helping people, and want to work in a fun, fast-paced environment — we want to meet you. From tune-ups to full builds, you'll keep our customers rolling with expert service and a great attitude. Come join our crew of cycling enthusiasts!

Requirements

Ability to work quickly, efficiently, and accurately.
Availability to work a flexible schedule based on business needs, including evenings and weekends.
Strong organizational skills and attention to detail.
Knowledge of all bike-building standards for various models.
Basic computer skills.
Contributing to sales results by learning product knowledge and services, and communicating these effectively to the customer.

Nice To Haves

Bike industry, retail, and/or Customer Service experience.

Responsibilities

Deliver exceptional customer service that consistently exceeds expectations.
Assemble and adjust bicycles accurately and efficiently, ensuring full equipment integrity.
Complete all paperwork and service logs thoroughly and correctly.
Report discrepancies and follow proper procedures for timely resolution.
Maintain professional communication with supervisors and team members.
Identify and report any manufacturer defects, damage, or missing parts before beginning a build.
Communicate any unusual issues requiring additional assistance to ensure timely, high-standard completion.
Follow all safety guidelines for lifting and using tools and equipment.
Keep your work area clean, organized, and safe.