Bike Technician Manager
About The Position
Join the Mike’s Bikes Crew as a Bicycle Tech Manager. Mike’s Bikes is a community focused bike shop with an international reach. We pride ourselves on providing exceptional hospitality to our neighbors while also being a leading partner to the largest global brands. The Bike Technician Manager’s job is to meet the Tech Plan for their department while delivering a high level customer service experience that builds trust and rapport with riders. Mike’s Bikes’ Technicians are known for their cutting-edge knowledge and expertise in the cycling community. We pride ourselves in offering honest and practical bike-related advice, and doing what is right by the customers. You will embody and have a solid understanding of Mike's Bikes' company values and safety programs to ensure everyone abides by them. This position will be located at the Mike's Bikes Store in Berkeley, CA.
Requirements
- 3+ years of experience with race-level bicycle maintenance for a bike shop
- Great communication skills, problem solver, and has strong attention to details
- Strong organization skills and the ability to multitask
- Thoughtful leader and shows proper self-awareness skills
- High level knowledge of bicycle mechanics and the ability to resolve bike related issues in a timely manner
- Stay up to date on the latest bike trends and technology
- Ability to stand at a bike repair stand for an entire eight-hour work shift
- Ability to use hand tools with repetitive motions, including twisting, pushing, and pulling 100% of the time
- Must be able to work weekends as part of a regular schedule
- Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
- Effectively communicate, verbally and in writing, in English.
Responsibilities
- Assist your General Manager with scheduling tech staff
- Assist buyers with the maintenance of product
- Conduct performance reviews of tech staff annually
- Understand the Tech plan and achieve results
- Increase your productivity through effective booking and managing of staff
- Schedule appropriately to ensure proper coverage
- Work with and train your staff to help them grow their skillsets to hit shop goals
- Ensure customers are greeted promptly at the service counter
- Make certain all estimates are accurate and clear for customers
- Confirm all bikes are ready when promised and make sure customers are properly notified
- Verify quality of repair work
- Execute our Rules of Customer Service to resolve all customer conflicts accordingly
- Maintain a successful and productive staff by teaching, encouraging, and coaching
- Provide clear expectations and direction as well as give direct feedback for improvement
- Reward staff for excellent performance and correct negative behavior when needed
- Properly execute all warranties and shipping procedures
- Manage your labor schedule according to company standards
- Keep department inventory tagged, organized, and accurate
- Maintain Standards of Cleanliness and Safety
Benefits
- Get paid to ride your bike!
- Medical and dental benefits for full-time employees
- Paid time off
- 401(k) plan with company matching
- Tools, training, and a team that’s as passionate about bikes as you are
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
