Bike Shop Sales & Fulfillment Associate
About The Position
At Jenson USA, our Will Call team is more than a point of sale, they’re a vital connection between our product and the cycling community. If you’re passionate about bikes and love helping people find what they need, this could be the role for you. We’re looking for someone with sales experience—ideally in bikes or a similar lifestyle-focused industry—who knows how to connect with customers, recommend the right gear, and build relationships that keep them coming back. Experience with solution-based and suggestive selling is a big plus. Weekend shifts are a regular parts of our retail rhythm, Saturday/Sunday work may be regularly scheduled. Check us out! Jensonusa.com
Requirements
- High school diploma or GED equivalent
- Advocates for cycling in the local community
- Strong written and verbal communication skills
- Must be computer literate (browser, email, office applications)
- Energetic, enthusiastic, positive attitude, and committed
- Passionate, friendly, outgoing, eager-to-learn attitude
Nice To Haves
- Prior sales experience and training preferred
Responsibilities
- Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs (Core Value#1 “Customers are Everything. Show them the love!”).
- Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Completes inventory transactions and movements with a high level of accuracy.
- Facilitates Will-Call customer’s orders, transactions, and distribute prepaid store pickup orders to customers who have ordered in advance.
- Responds to incoming customer email and telephone customer support on an as-needed basis.
- Prepares the retail store for normal operations and handle the End of Day procedures.
- Communicates effectively in a fast-paced setting and maintain a clean work environment.
- Promotes a team environment by collaborating with teammates to meet customer expectations.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Ability to lift, push, and pull up to 50 pounds.
- Other duties as assigned.
Benefits
- Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
- Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
- Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.
- Retirement Plan: 401(k) Plan with 4% matching.
- Additional Insurance: Dental, vision, and supplemental insurance options
- Flexible Spending Accounts
- Professional Growth & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
