Bike Shop Supervisor

Grand HotelMackinac Island, MI
1d

About The Position

Pedal Into Your Dream Career as a Bike Shop Supervisor! Are you passionate about biking, customer service, and leadership? Join our team as a Bike Shop Supervisor, where you’ll combine your love of bicycles with your skills in retail and team management. Oversee a dynamic bike shop and rental operation, ensuring an exceptional experience for every guest. From maintaining inventory to training staff, you’ll play a vital role in creating a top-notch cycling hub that’s clean, organized, and guest-ready. If you thrive in a fast-paced, customer-facing environment and have a knack for bicycle maintenance, we want to hear from you! Bring your energy and expertise to lead a team, assist guests with rentals, recommend the best biking experiences, and ensure smooth day-to-day operations. Whether you’re a bike enthusiast or a seasoned retail supervisor, this role is perfect for someone ready to steer a successful shop. Let’s ride together!

Requirements

  • 3-5 years of supervisory or retail experience, preferably in bike shops or rentals.
  • Previous cash handling experience with strong math and financial accuracy.
  • Knowledge of bicycle maintenance, safety, and equipment upkeep.
  • Excellent communication skills; ability to engage effectively with guests and staff.
  • Fluent in reading, writing, and speaking English.
  • Strong organizational skills with a keen eye for detail.
  • Customer-focused attitude with a commitment to delivering exceptional service.
  • Ability to work flexible hours, including weekends and holidays.

Responsibilities

  • Supervise daily bike shop operations, ensuring a clean and attractive environment.
  • Oversee inventory, ordering, and displays to maintain a guest-ready shop.
  • Train and guide staff to deliver outstanding customer service and promote rentals.
  • Assist guests with rentals and provide recommendations for bike safety and use.
  • Handle cash, credit card purchases, refunds, and daily deposits accurately.
  • Monitor bike maintenance, ensuring all equipment is safe and operational.
  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Promote hotel dining and recreation venues to enhance the guest experience.

Benefits

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match
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