Bike Shop Supervisor

Grand Hotel•Mackinac Island, MI

About The Position

Pedal Into Your Dream Career as a Bike Shop Supervisor! Are you passionate about biking, customer service, and leadership? Join our team as a Bike Shop Supervisor, where you’ll combine your love of bicycles with your skills in retail and team management. Oversee a dynamic bike shop and rental operation, ensuring an exceptional experience for every guest. From maintaining inventory to training staff, you’ll play a vital role in creating a top-notch cycling hub that’s clean, organized, and guest-ready. If you thrive in a fast-paced, customer-facing environment and have a knack for bicycle maintenance, we want to hear from you! Bring your energy and expertise to lead a team, assist guests with rentals, recommend the best biking experiences, and ensure smooth day-to-day operations. Whether you’re a bike enthusiast or a seasoned retail supervisor, this role is perfect for someone ready to steer a successful shop. Let’s ride together!

Requirements

3-5 years of supervisory or retail experience, preferably in bike shops or rentals.
Previous cash handling experience with strong math and financial accuracy.
Knowledge of bicycle maintenance, safety, and equipment upkeep.
Excellent communication skills; ability to engage effectively with guests and staff.
Fluent in reading, writing, and speaking English.
Strong organizational skills with a keen eye for detail.
Customer-focused attitude with a commitment to delivering exceptional service.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Supervise daily bike shop operations, ensuring a clean and attractive environment.
Oversee inventory, ordering, and displays to maintain a guest-ready shop.
Train and guide staff to deliver outstanding customer service and promote rentals.
Assist guests with rentals and provide recommendations for bike safety and use.
Handle cash, credit card purchases, refunds, and daily deposits accurately.
Monitor bike maintenance, ensuring all equipment is safe and operational.
Respond to guest inquiries and resolve issues promptly and professionally.
Promote hotel dining and recreation venues to enhance the guest experience.