Bike Shop Manager

Grand Hotel•Mackinac Island, MI

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Lead the Adventure as a Bike Shop Manager! Are you ready to steer your career to new heights? Join us as a Bike Shop Manager and oversee the ultimate hub for adventure seekers! In this role, you’ll take charge of daily operations, including inventory management, store organization, and staff leadership. As a mentor and guide, you’ll train your team to deliver exceptional customer service, promote bike rentals, and create unforgettable guest experiences. This is your chance to combine your passion for biking with your management expertise in a high-energy, fast-paced environment. We’re looking for a hands-on leader who thrives on exceeding expectations, solving challenges, and maintaining a pristine and inviting shop. If you’re ready to roll into a rewarding role filled with opportunity and excitement, apply today!

Requirements

3–5 years of retail or management experience, preferably in a related field.
Strong cash handling and basic math skills.
Effective communication and leadership abilities.
Knowledge of bicycle safety, maintenance, and repair.
Fluent in reading, writing, and speaking English.
Proven ability to motivate and mentor a team.
Exceptional organizational and problem-solving skills.
Passion for outdoor recreation and creating memorable guest experiences.

Responsibilities

Oversee all operations of the bike shop, including rentals and inventory management.
Ensure store cleanliness, organization, and attractive product displays.
Supervise, train, and motivate a team to deliver exceptional customer service.
Monitor and order inventory to meet guest needs and ensure stock levels.
Promote and upsell rentals, services, and other hotel amenities.
Handle cash transactions, refunds, and daily deposits with accuracy.
Address guest inquiries and resolve issues professionally and promptly.
Implement and uphold safety procedures to protect guests and staff.