Bike Rental Associate - Summer Season

Winter Park Resort • Winter Park, CO

1d • Onsite

About The Position

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of downhill and enduro bikes. They are responsible for demonstrating a high level of knowledge of rental equipment, including bikes and protective equipment to give informed suggestion to rental guests. In addition, the Associate will also be involved in regular daily maintenance, setup and testing of equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Requirements

• High School diploma or GED
• Minimal experience working with bicycles preferred
• 1+ years of customer service
• Basic computer functionality required
• Interest in bikes and biking
• Willingness to learn technical aspects of bike maintenance and set up.
• Must be at least 16 years of age

Responsibilities

• Maintain a friendly, congenial, and helpful attitude when dealing with guests.
• Select and setup rental equipment for guests, while mitigating risk and following all liability policies.
• Perform tasks efficiently and safely to provide a quick and positive experience for rental guests, including: daily maintenance and cleaning of all equipment, safety inspection of bikes prior to guest pick-up, and damage checks at time of return.
• Perform continual maintenance and upkeep of rental equipment including: tire and tube changes, shifting and brake adjustments, damage assessments, bolt checks, full safety inspections of all bikes, and thorough bike washes.
• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including: forms, documentation, and records, post-accident reporting, and consistently following essential safety protocols.
• Know all products, services and prices offered in the rental shop as well as being familiar with those of the resort.
• Foster an attitude of teamwork and cooperation within other rental team members and resort departments.
• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.
• Maintain neat, clean, and well-organized shop.
• Perform other duties as assigned by the Bike Rental managers, assistant managers and supervisors.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED