Experienced Bike Mechanic

evo•Seattle, WA

3d•$24 - $32•Hybrid

About The Position

The Experienced Bike Mechanic is a skilled, customer-focused expert who delivers exceptional service and technical craftsmanship in evo’s service shop. In this role, you are the backbone of our service department — diagnosing complex mechanical issues, executing high-quality repairs and builds, and mentoring junior staff. You bring a depth of bike knowledge and a genuine passion for cycling that elevates both the customer experience and the capabilities of the team around you.

Requirements

No degree required.
Minimum 3-5 years of professional bike mechanic experience required.
Demonstrated proficiency across road, mountain, gravel, and e-bike platforms strongly preferred.
Adaptability, attention to detail, communication, customer service, diagnosis and troubleshooting, inventory management, mentorship, multitasking, problem-solving, product knowledge (road, mountain, gravel, e-bike), teamwork, time management.

Nice To Haves

Barnett Bicycle Institute (BBI) or United Bicycle Institute (UBI) certification a plus.
Experience with electronic groupsets (Shimano Di2, SRAM AXS) a plus.
Experience with suspension service (RockShox, Fox) a plus.

Responsibilities

Greet and consult with customers at check-in, diagnosing issues accurately and delivering clear, honest repair quotes.
Provide credible, unbiased guidance on repairs, parts, and product recommendations that match the customer’s riding style and budget.
Communicate repair status proactively and ensure customers feel informed and valued throughout the service process.
Assist customers on the sales floor, leveraging technical expertise to support purchasing decisions.
Perform the full spectrum of bike services: wheel builds, drivetrain overhauls, suspension service (fork and shock), hydraulic brake bleeding, cable and housing replacement, tubeless setups, electronic shifting configuration (Shimano Di2, SRAM), and custom builds.
Execute all shop tasks — tunes, assemblies, and repairs — to the highest quality standard, on time and on spec.
Accurately diagnose complex and intermittent mechanical issues, communicating findings clearly to customers and teammates.
Source and order parts with precision to ensure jobs are completed without delay.
Support and mentor junior mechanics, sharing technical knowledge and reinforcing best practices.
Contribute to a shop culture built on positivity, accountability, craftsmanship, and continuous improvement.
Participate in and help facilitate clinics, training sessions, and product knowledge development.
Maintain a clean, organized, and efficient workshop that reflects evo’s standards.
Support inventory management, including parts ordering and tracking shop supplies.
Other duties as assigned.