Bike and Ski Service Shop Assistant Manager

CSC Generation•Ogden, UT

4d•$24 - $28•Onsite

About The Position

Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back. The ideal candidate will be passionate about the outdoors and have experience in Bike and Snow shop management, as well as excellent communication and customer service skills. This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

Requirements

2-3 years of experience in Snow shop management
2-3 years of experience in Bike shop management
Passion for outdoor activities and knowledge of outdoor gear and apparel
Excellent communication and customer service skills
Ability to work in a fast-paced environment and manage multiple priorities
Strong leadership and team management skills
Knowledge of retail operations
Proficiency in Microsoft Office and point-of-sale systems
Ability to work flexible hours, including holidays, evenings and weekends
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance

Nice To Haves

Proficient knowledge in Ski and Snowboard tuning and Mounting
Bicycle repair and tuning knowledge
Willingness to learn new tune machines

Responsibilities

Assist the Store Manager in managing the day-to-day operations of the retail/rental store, including rental inventory, shop supply inventory, shop scheduling, and more.
Ensure that the shop is always clean, organized and well-stocked.
Assist the Store Manager in opening and closing the store.
Ensure the store is properly secured, and alarm systems are functioning correctly.
Manage cash and credit card transactions, and perform daily cash reconciliations.
Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager.
Train and supervise shop staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service.
Protect store assets following loss prevention and safety standards.
Develop and maintain relationships with customers to build customer loyalty and repeat business.
Assist in the development and implementation of processes to increase shop efficiency.
Maintain tune and mount scheduling.
Schedule employees to run tune, rental, and Ski shop.
Train employees in proper operation and safety of shop.