Bicycle Customer Service Representative
About The Position
This is an entry-level role that guides customers and dealers through the FOX experience. The position provides professional assistance over the phone/email with orders, product inquiries, lead times, product troubleshooting, and basic order management information. FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Requirements
- Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
- Ability to multi-task, prioritize and manage time effectively
- Attentiveness and attention to detail required.
- Basic to advanced MS Office expertise (emphasis on Excel).
- HS Diploma or GED
Nice To Haves
- Understanding of Bicycle industry is a plus
Responsibilities
- Understanding customer needs and requirements and provide solutions for product, process, or services
- Communicate effectively with customers via phone, email, web chat, fax
- Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
- Establish positive relations with customers and maintain ongoing relations with current customers
- Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
- Assists with managing new dealer applications/ accounts
- Potential to work at local events and races
Benefits
- Competitive wages
- Employee discounts
- Medical
- Dental
- Vision
- Health Spending and Dependent Care Savings Accounts
- Disability and Life Insurance benefit programs
- 401k plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
