On Premise - BIB Tech (83032)

Specs Family Partners•Austin, TX

6d•Onsite

About The Position

The individuals selected for this position are responsible for performing surveys, diagnostics, repair, and install beverage equipment. Always delivering an extraordinary customer service to all customers. BIB Techs install and replace parts in the BIB System to better service our wholesale customers, they will be servicing local Restaurants, Bars, Pubs, Hotels, Grills, etc... Our Service Techs-BIB Techs perform beverage equipment on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. They serve as on-site customer contact on technical and service-related problems. They instruct customers in proper use and operations of equipment. They are responsible for deliveries as needed to Dispenser Beverage Customers, within the assigned route. They develop a good relationship with customers to ensure customer satisfaction and repeat business. They are ready to assist in warehouse when needed. Maintain upkeep of operating equipment, in relation to route responsibilities.

Requirements

State law says you must be over the age of 21 to work at Specs.
Must be a human being.
Ability to read, comprehend and write simple instructions or memos.
Ability to talk and communicate with coworkers and guests.
Ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus.
Responsible, reliable, and committed to providing excellent service.
Patience, friendliness, and an outgoing personality.
Self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Standing, walking, or bending; use of hands and fingers to handle or feel; reaching with hands and arms; climbing or balance; talking and hearing.
Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with proper tools.
Ability to use an industrial machine to move pallets up to 2400 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
Must be able to communicate well with your customers as well as build a professional rapport with them.
Must be able to represent Spec’s and take pride in the product and accounts you are servicing at all times.
Beverage equipment, refrigeration, plumbing and electronic experience preferred or equivalent training.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Strong detail orientation, organization and communication/listening skills.
Possess a strong work ethic and team player mentality.
Easily adapts to change.
Must be able to respond in a timely fashion to all service requests issued.
Basic mechanical aptitude required.
Ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.
Basic computer and data equipment skills.
Must be able to lift at least 50 lbs.
Must be at least 21 yrs. old and have a valid TX DL.

Nice To Haves

Bilingual skills are a plus.
Experience with local route delivery is a plus.
Knowledge of merchandising, route delivery, be able to work well with their hands, trouble shoot and think out of the box.
1-2 years of experience on soda fountain, BIB machines, beer systems, ice machines, water filtration.

Responsibilities

Performing surveys, diagnostics, repair, and install beverage equipment.
Driving a company vehicle in a safe manner to customer locations.
Repairing, installing, and performing preventative maintenance on commercial beverage machines.
Keeping accurate inventory on vehicle and local branch location.
Making necessary notes on invoices to show variances, changes, and out-of-stock products.
Receiving and handling payments from customers.
Maintaining schedule calendars of equipment installs.
Working with and maintaining smart phone, tablet, or laptop.
Informing manager/lead of out-of-stocks or inventory variance on all items.
Assisting in prep for inventory and assisting in the inventory process.
Practicing teamwork and cooperation with coworkers.
Seeking to continually improve related skills and knowledge to contribute to profitability and productivity.
Undertaking responsibilities with care and attention to detail.
Carrying out all directives given by the Management Team.
Working in accordance with all safety regulations of Specs Family Partners and OSHA.
Performing beverage equipment on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.
Serving as on-site customer contact on technical and service-related problems.
Instructing customers in proper use and operations of equipment.
Assuring highest level of customer satisfaction and drink quality.
Being responsible for deliveries as needed to Dispenser Beverage Customers, within the assigned route.
Developing a good relationship with customers to ensure customer satisfaction and repeat business.
Assisting in warehouse when needed.
Maintaining upkeep of operating equipment, in relation to route responsibilities.
Assisting with refurbishment of equipment in shop environment.
Performing PM activities on installed equipment.
Accurately maintaining and managing both equipment and parts issued.