BI Support Lead

White Cap • REMOTE FL 5 - Remotely Working in Florida, FL

5d • Onsite

About The Position

Advanced technical role, requiring extensive experience and a deep understanding of BI (Business Intelligence) technologies, data infrastructure, and customer support principles. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

• Typically requires BS/BA in a related discipline.
• Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field.
• Certification is required in some areas.
• 8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.
• Hands‑on experience with Power BI, including datasets, models, and report usage.
• Expertise in creating clear, user‑friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non‑technical audiences.
• Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.
• Strong analytical and problem‑solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.
• Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.
• Demonstrated ability to work with cross‑functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.
• Excellent communication and storytelling skills with the ability to influence stakeholders and spark interest in data‑driven practices.
• Experience enabling or mentoring power users in analytics environments.
• Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.
• Ability to create engaging recorded demos, tutorials, and multi‑session training series for analytics tools.

Responsibilities

• Leads communication and change‑management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.
• Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.
• Drives adoption of BI tools, datasets, and models across the enterprise.
• Manages and moderates the company-wide analytics community and the Engage channel.
• Develops and deliver scalable BI training and enablement programs
• Diagnoses and resolves complex issues, touching multiple teams and departments.
• Ensures adherence to BI governance, standards, and development best practices.
• Mentors mid-level and entry-level support staff in their day-to-day work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level