Mortgage Loan Processor - Bi-Lingual

WEOKIE Federal Credit Union•Oklahoma City, OK

24d•Onsite

About The Position

The Bi-Lingual Mortgage Loan Processor plays a crucial role in processing a diverse range of first, second, and ITIN mortgage loan products, catering specifically to the unique financial needs and goals of WEOKIE members and non-members. Fluent in both English and Spanish, they provide expert guidance, ensuring exceptional service that turns clients into raving fans.

Requirements

High School diploma or equivalent is required.
Demonstrate ability to analyze credit reports, automated underwriting decisions, title commitments, purchase agreements, and other mortgage related documents including the preparation of mortgage disclosure packages.
Demonstrate ability to learn and use the necessary software to complete job functions, especially mortgage loan origination processing systems, along with third party websites.
Knowledge of conventional and FannieMae loan products and guidelines
Excellent Phone etiquette.
Demonstrate ability to learn and adhere to federal and state regulations/laws as they pertain to mortgage lending.
Maintain all required NMLS and SAFE Act licensing requirements including: Annual attestation and NMLS account review, Compliance with all internal SAFE Act Audits, Minimum of one SAFE Act training course per year
Proficiency with Microsoft Office and Email.
Member focus (internal and external: Builds members confidence, is committed to increasing members satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge and technical skills, understand company mission/values, keeps job knowledge current, and is in command of critical issues.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.
Communication Skills: Proficient in both English and Spanish, excels in conveying intricate financial concepts and instilling confidence in the credit union's financial standing across diverse audiences with varying levels of technical expertise. This includes effective communication of complex financial issues to ensure a comprehensive understanding among WEOKIE members.
Relationship Building: Develops new business, identifies and sells to customer’s needs, translates product features to benefits, has excellent listening skills, sensitive to member’s needs, delivers effective presentations, negotiates well, uses closing skills appropriately, and develops sales skills.

Responsibilities

Regular attendance in the work site.
Responsible for collecting/reviewing/ and uploading all required documents for first, second, and ITIN mortgage loans and processing in a timely manner.
Verify and examine all documents and information input into the Loan Origination System for accuracy and compliance.
Communicate with all parties involved concerning required documents, loan milestones, loan conditions, etc.
Responsible for ordering and reviewing all third party items such as appraisals, title commitments, flood determination, evidence of insurance, verification of employment, and verification of income.
Required to effectively manage processing pipeline and give weekly updates to all parties involved in the transaction.
Ensures all QC and underwriting conditions have been resolved prior to loan closing.
Responsible for delivery of completed processing files to the closing team within 5 business days.
Assists with scheduling and coordination of closings with borrower, agents, and title providers as needed.
Participates in regular coaching and performance evaluations.
Reports any issues to leadership to ensure member impact is minimal and risk mitigation.
Learns and uses various in-house technical systems and programs to streamline the process and reporting requirements. Documents all efforts in assurance to members’ loan closings.
Maintains an active knowledge base of all loan products and an understanding of the qualifications required for each applicant. Maintains knowledge of and adherence to loan level compliance and regulatory requirements.
Maintain individual mortgage licensing (NMLS) and continuing education requirements to comply with federal and state guidelines relative to the position. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.