Bi-Lingual Front Office Coordinator

Keystone Advisors•Houston, TX

22h•Onsite

About The Position

The Bi-Lingual Front Office Coordinator supports daily office operations, client interactions, and HR administrative functions. This role serves as the first point of contact for clients while ensuring accurate application processing, administrative support, and compliance with internal standards.

Requirements

High school diploma or equivalent required.
Must be bilingual - English/Spanish.
MS Office Experience/Knowledge.
Must be willing to obtain a Texas Health Insurance License.
Strong organizational and time management skills
Ability to manage multiple tasks and meet deadlines.
Ability to manage confidential and sensitive information.
Professional communication and customer service skills

Nice To Haves

Experience in administrative, front office, customer service, or HR support roles preferred.

Responsibilities

Answer and route incoming calls professionally
Greet and assist visitors and walk-in clients, direct to appropriate personnel
Provide general information and support to clients
Confirm appointments and maintain accurate client records
Receive, sign for, and distribute mail and packages
Maintain a clean, organized, professional office and common areas
Monitor and restock office water coolers, and kitchen supplies
Assist clients with completing applications (e.g., FAP)
Process applications and upload required documentation accurately
Handle sensitive information in compliance with privacy standards (PHI)
Communicate with clients regarding application status and requirements
Leading internal, external engagement, and expanding community outreach engagement
Planning events, creating calendars, and performing other duties as assigned.
Maintain purchasing logs and track office supply usage
Support basic budget tracking for office-related expenses
Maintain required logs (e.g., temperature logs)
Assist with external partner requests (e.g., government agencies, financial institutions)
Maintain employee records, ensuring accuracy and proper naming conventions
Ensure compliance with HR documentation, including I-9 verification, background/credit checks, audits, and PHI handling
Support recruiting, onboarding, and new hire orientation
Coordinate interviews and scheduling
Prepare HR documents (offer letters, employment agreements, onboarding materials)
Respond to employee inquiries and provide administrative HR support
Assist HR and leadership with projects and initiatives
Support internal engagement and community outreach activities
Coordinate events and maintain calendars