Intake Coordinator – Regional Peer Services (Bi-lingual)
About The Position
The Intake Coordinator – Regional Peer Services supports the daily operations of regional peer programs, including Onward Recovery and Reach One, across multiple counties. This role serves as a primary point of contact for individuals seeking services and is responsible for coordinating intakes, managing front desk operations, and ensuring efficient administrative workflows. Reporting to the Regional Director of Peer Services, this position plays a key role in connecting individuals to appropriate services, maintaining accurate program data, supporting outreach efforts, and ensuring smooth coordination between staff, participants, and community resources.
Requirements
- High School Diploma or equivalent required
- Bilingual in Spanish and English (required)
- Strong customer service and interpersonal skills
- Excellent organizational and time management abilities
- Strong written and verbal communication skills
- Proficiency in Microsoft Office applications (Outlook, Word, Excel)
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and ability to maintain accurate records
- Ability to maintain confidentiality and professionalism at all times
Nice To Haves
- Experience in a human services, nonprofit, or peer support environment
- Familiarity with independent living philosophy and disability-related services
- Experience with databases or electronic health record systems (e.g., AWARDS)
- Knowledge of local and regional community resources
- Experience supporting outreach, events, or group-based programming
- Bachelor’s Degree preferred
Responsibilities
- Coordinate and process all intakes, admissions, and discharges for regional peer programs across multiple counties
- Serve as the first point of contact by greeting, engaging, and assessing individuals’ needs in person and by phone
- Manage front desk operations, including call routing, scheduling, appointment coordination, and coverage
- Prepare, compile, and distribute intake packets and referrals to appropriate staff
- Maintain accurate and timely data entry in the agency database, including service documentation and referrals
- Track program participation, group attendance, and complete monthly reports
- Develop and distribute program calendars, flyers, and communications to participants and stakeholders
- Maintain email distribution lists and support communication of program events and updates
- Create and manage social media posts and respond to inquiries related to program services
- Maintain program files, shared drives, and documentation including forms, calendars, and meeting minutes
- Record and distribute notes from staff meetings and maintain organized program records
- Coordinate office operations including supply inventory, purchasing, and voucher submission
- Ensure proper functioning of office equipment and coordinate service when necessary
- Monitor compliance with office procedures including sign-in logs, visitor tracking, and vehicle usage
- Assist with volunteer and intern coordination, including onboarding, mentorship, and recordkeeping
- Accompany staff in the field when transporting individuals to treatment, as needed
- Participate in meetings, trainings, and agency initiatives as required
Benefits
- Paid holidays from the first day of employment
- Paid lunch break
- Paid time off
- 401(k) with company match
- Health, Dental and Vision insurance
- Flexible Spending Accounts (FSA)
- Company provided Life, AD&D and Short- and Long-Term disability insurance
- Voluntary insurances including Critical Illness and Hospital Indemnity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
