Corp - Bi & Enterprise Systems Intern

Twenty Four Seven Hotels • Irvine, CA

1d • Hybrid

About The Position

This opportunity is for a curious, service-minded problem solver who wants practical experience using data, systems, and technology to make work clearer, more consistent, and more effective. 24Seven Hotels is seeking a Business Intelligence & Enterprise Systems Intern to support reporting, enterprise applications, Microsoft 365, user support, documentation, and process-improvement initiatives across our corporate office and hotel portfolio. Working under supervision, you will contribute to defined assignments with established scope, due dates, quality standards, and security requirements while learning how technology and analytics support a multi-property hospitality business. This is a hands-on opportunity for a student or recent graduate who enjoys identifying inconsistencies, organizing information, asking thoughtful questions, and translating technical or analytical details into clear, user-friendly solutions.

Requirements

• Current enrollment in, or recent completion of, an associate’s or bachelor’s degree in information systems, business or data analytics, information technology, computer science, business administration, hospitality management, or a related field.
• Basic proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and Teams.
• Strong organization, attention to detail, written and verbal communication, analytical thinking, and the ability to identify inconsistencies.
• Ability to follow procedures, approvals, security standards, and escalation protocols; balance priorities; meet commitments; maintain confidentiality; and work independently and collaboratively.
• A curious, adaptable, service-oriented mindset and willingness to learn new systems, receive feedback, and ask appropriate questions.

Nice To Haves

• Coursework, projects, internship, help-desk, customer-service, administrative, or hospitality experience involving data, systems, technology, or process improvement preferred.
• Exposure to Power BI, SQL, databases, SharePoint, Azure, Intune, automation, cybersecurity, HRIS, or hospitality systems is a plus.

Responsibilities

• Collect, organize, validate, and reconcile information used in approved dashboards, scorecards, and recurring reports.
• Document metric definitions, calculations, data sources, reporting frequency, ownership, and intended users.
• Support enterprise applications, Microsoft Teams, SharePoint, collaboration platforms, and routine user requests.
• Assist with authorized access documentation, equipment preparation, system inventories, upgrades, integrations, configurations, and user-acceptance testing.
• Create practical user guides, FAQs, job aids, troubleshooting instructions, training materials, and knowledge resources.
• Map processes, systems, handoffs, dependencies, and recurring challenges to identify opportunities for greater clarity, consistency, efficiency, and user experience.
• Support approved workflow automation, pilot programs, implementations, and process changes through testing, documentation, training, and feedback collection.
• Maintain project plans, task trackers, issue registers, decision logs, risks, dependencies, meeting notes, and action items.
• Protect confidential information, follow cybersecurity and access-control requirements, and promptly escalate suspected security, operational, access, or continuity risks.
• Build positive working relationships across corporate and hotel teams while communicating progress, barriers, findings, and recommended next steps.

Benefits

• Hands-on experience with business intelligence, enterprise systems, reporting, documentation, and process improvement.
• Exposure to corporate and hotel operations across a multi-property portfolio.
• Coaching, feedback, and opportunities to build practical technical and professional skills.
• Meaningful assignments and portfolio-ready, non-confidential work products.
• Hotel perks and discounts, where eligible.
• Opportunity to be considered for full-time employment upon successful completion of the six-month internship or earlier, as company needs dictate; consideration does not guarantee an offer of employment.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree