BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)

University Health

About The Position

We are seeking a Program Manager to lead our Intake & Engagement Department, which serves as the front door to our outpatient behavioral health services. This role provides leadership, oversight, and support to staff responsible for intake, assessment, and engagement of clients entering services. The Program Manager will also provide direct clinical care as needed to support client access and service delivery.

Requirements

Master’s or Doctorate in social work, psychology, counseling, or a related field (for hires after July 1, 2023).
Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor).
Two years of experience, including at least one year in behavioral health.
Must be licensed or eligible for licensure in Missouri.
Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients.
Staff with a Master’s in social work must hold MO LMSW or higher.
If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy.
Complete required training during orientation and as part of continued employment.

Responsibilities

Oversee daily service delivery, ensuring everything runs smoothly, with the possibility of 24/7 service duties.
Ensure all operations follow corporate, funder, departmental, and program guidelines.
Lead your team and coordinate with external agencies to deliver top-notch services.
Ensure assessments are in line with clients' needs, preferences, and goals.
Guide the team in using participatory planning methods and help implement plans that achieve the best results.
Identify opportunities to improve services and provide professional development for your team members.
Ensure individuals with complex behavioral health needs get the support they need to thrive in the community.
Regularly assess and enhance care and service delivery, ensuring alignment with UHBH’s strategic plan.
Keep up with the latest knowledge and trends through ongoing education and professional involvement.
Lead by example, ensuring services meet clients' physical, emotional, educational, and safety needs.
Make sure all team members maintain their required certifications, licenses, and the necessary documentation.
Promote a culture of quality, safety, and cultural awareness within the department.
Maintain a helpful and professional attitude toward patients, visitors, and colleagues.
Stay current on relevant regulations and comply with the Corporate Compliance Plan, including required training and activities.