BH Enrollment Specialist

Swope Health•Kansas City, MO

10d•Onsite

About The Position

This position assists with applying for and maintaining coverage of various benefits and community resources. The specialist will facilitate client enrollment in healthcare coverage like MO HealthNet, and subsidized programs such as SNAP. They will also be familiar with Medicare, QMB, HUD, and LIHEAP. Key responsibilities include verifying client information, accurately inputting data into healthcare enrollment platforms, reviewing and processing insurance applications, and referring clients to appropriate community agencies. The role requires coordination with internal departments to ensure client care is maintained and all documentation is accurate and timely. Secondary functions include following department workflow standards, maintaining access to state and federal sites, efficiently outreaching and following up with clients, handling sensitive information with discretion, and attending required training.

Requirements

High School Diploma
Knowledgeable of computer, Microsoft Word, Excel, Outlook, and electronic medical record
Strong communication written and verbal skills; professional telephone etiquette
Strong organizational skills
Exhibits the ability to work effectively with people (staff, visitors, and clients)
Completion of required forms per guidelines or protocols
Ability to work independently and effectively manage multiple responsibilities appropriately
Ability to document in a medical record concise and in a professional manner

Nice To Haves

Associate’s degree in healthcare or public administration.
Experience may replace education requirement depending upon job duties.
3-5 years related experience preferred

Responsibilities

Facilitate the enrollment of clients in healthcare coverage such as MO HealthNet.
Familiar with Medicare, QMB, HUD, and LIHEAP.
Facilitate the enrollment of clients in subsidized programs such as SNAP.
Verify client information and input accurate data into healthcare enrollment platforms.
Review, process, and track insurance applications and enrollments.
Referrals to community agencies or programs.
Coordinate with internal departments such as billing, case management, or other BH departments to ensure client care is maintained.
Ensure all documentation is accurate and completed in a timely manner.
Follow department workflow standards.
Maintain access to state and federal sites bi-monthly.
Knowledge of how to efficiently outreach and follow up with clients in person and over the phone.
Ability to handle sensitive and confidential information with discretion.
Attends all required training and continuing education as required or provided.
Other duties and/or responsibilities as assigned.