BH/DS Clinician IV
About The Position
The Developmental Services Clinician IV-Quality Improvement Coordinator advances clinical excellence and regulatory compliance across the Developmental Services continuum. The role integrates quality assurance and continuous performance improvement, monitors data and quality indicators to identify risks and trends, and partners with program leadership to improve documentation and service delivery. It provides consultation, education, training, and technical assistance to staff and supervisors; maintains dashboards, performance measures, and compliance reports; reviews client charts, clinical records, and operational processes; and coordinates audit readiness and corrective and preventive action plans. The position also participates in program development, policy review, and process improvement, while maintaining the confidentiality and security of client records in accordance with HIPAA and department policies. The minimum qualifications are a four-year degree in a human services field and seven years of experience working with persons with intellectual disabilities, or equivalent experience of eleven years in fields applying the required knowledge, skills, and abilities. A current and valid DMV driver's license is required. The posting states that employees may be expected to work beyond normally scheduled hours in response to short-term department needs or City-wide emergencies. The position offers a $4,000 hiring bonus to eligible new hires or rehires, paid in stages subject to stated performance and probationary requirements.
Requirements
- A four-year degree in a human services field, such as psychology, mental health, special education, or social work, and seven years' experience working with persons with intellectual disabilities; or equivalent experience of eleven years in fields utilizing the required knowledge, skills, and abilities for working with persons with intellectual disabilities.
- Current and valid DMV driver's license.
- At least two years of professional experience conducting quality assurance, compliance, auditing, chart or record review, or quality improvement in a healthcare, developmental services, behavioral health, or human services setting.
- Experience with quality assurance, compliance, audit, or record review in a relevant setting; reviewing clinical or service documentation; and interpreting and applying regulatory requirements.
- Experience identifying compliance deficiencies, quality concerns, trends, or organizational risks and recommending corrective or preventive actions.
- Experience developing, implementing, monitoring, or evaluating corrective action plans or quality improvement initiatives.
- Experience preparing quality assurance or compliance reports, dashboards, performance measures, or other data-driven reports for leadership.
- Experience providing consultation, training, coaching, or technical assistance to staff or supervisors.
- Experience participating in or preparing for audits, licensing reviews, accreditation surveys, or regulatory reviews.
- Ability to work hours beyond normally scheduled hours in response to short-term department needs or City-wide emergencies.
Nice To Haves
- Experience with Developmental Services, Medicaid-funded programs, home and community-based services, regulatory audits, corrective action planning, or performance measurement.
- Experience with programs regulated or funded by the Virginia Department of Behavioral Health and Developmental Services, Virginia Department of Medical Assistance Services, Centers for Medicare & Medicaid Services, or comparable state or federal human services regulatory entities.
- Experience independently conducting compliance or quality reviews and communicating findings and recommendations to program leadership.
- Knowledge of accreditation standards, continuous quality improvement, documentation standards, performance measurement, and quality improvement.
Responsibilities
- Integrate quality assurance and continuous performance improvement activities across the developmental services continuum.
- Use ongoing monitoring, data analysis, and quality indicators to identify compliance risks and operational trends early.
- Partner with program leadership on proactive strategies to prevent regulatory deficiencies, strengthen documentation, and improve service delivery.
- Consult with, educate, and provide technical assistance to supervisors and staff regarding quality assurance findings, regulatory expectations, and best practices.
- Develop and maintain quality assurance dashboards, performance measures, and compliance reports for leadership.
- Conduct routine quality assurance reviews of client charts, clinical records, and operational processes for accuracy, completeness, and compliance with applicable standards.
- Collaborate with supervisors and leadership to develop, implement, and monitor corrective and preventative action plans.
- Coordinate audit readiness activities, facilitate internal and external audits, respond to auditor requests, and gather documentation.
- Provide staff with guidance, training, and tools on documentation standards, compliance expectations, and quality improvement practices.
- Participate in program development, policy reviews, and process improvement initiatives.
- Stay informed about changing regulations, standards, and best practices, and maintain the confidentiality and security of client records in accordance with HIPAA and department policies.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Retirement and savings plans
- Maternity, paternity, and parental leave
- Holidays
- Paid leave
- $4,000 hiring bonus for eligible new hires or rehires, paid in stages subject to performance and probationary requirements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
