BH Crisis Line Clinician
About The Position
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment, Competitive benefits and work-from-home options for most positions, Opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
Requirements
- Master’s degree in a human services field and a minimum one (1) year experience with adult behavioral/mental health, developmental disabilities or substance abuse population.
- Fully licensed in the State of North Carolina as an LCSW, LPA, LCAS, LCMHC, or RN.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Nice To Haves
- Experience with psychiatric trauma and crisis.
Responsibilities
- Perform clinical triage, take the lead in emergency or crisis calls or provide guidance and support to non-licensed staff when needed or requested.
- Interview callers to determine the nature of call, intensity of need and appointment timeframes.
- Use identified clinical decision support tools and document accordingly.
- Provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provider, including law enforcement, if the caller gives the impression, they are a danger to themselves or others.
- Provide callers with information regarding services and providers within the Network so that the individual can make an informed choice of service provider.
- Provide more in-depth information, support and assistance to callers with Mental Health, Substance Use, Intellectual and/or Developmental Disability needs.
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
