BFET Case Manager (WSS4): Yakima WorkSource/Project

State of Washington•Yakima County – Yakima, WA

2d•Hybrid

About The Position

This is a project-based, full-time position expected to last through September 30, 2027, with anticipated yearly renewal of funding. The role is designated as Occasional Dual Language (OCDL), requiring the ability to occasionally communicate effectively in Spanish in person, via telephone, and in writing. The ideal candidate is adaptable, empathetic, a strategic thinker, organized, and remains calm under pressure, while being respectful of cultural differences. The Employment Security Department is hiring for this role at the Yakima WorkSource office, focusing on assisting community members in removing barriers, finding employment, and connecting them to resources. The Workforce Services Division (WSD) encompasses WorkSource, Central Operations System Support, and Washington Service Corps (WSC), administering various programs for job seekers and employers, including referrals to WIOA training and support services.

Requirements

Option 1: One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
Option 2: Three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
Option 3: A combination of education and/or relevant experience that totals three years AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Nice To Haves

Ability to occasionally communicate effectively in person, via telephone and in writing in Spanish.

Responsibilities

Provide training and education to Basic Food Employment and Training (BFET) clients to help them attain gainful employment and self-sufficiency.
Regularly meet with customers to determine their needs and assess their stage in the employment search.
Develop individualized service strategies based on needs assessments.
Assist customers in establishing self-sufficiency goals and developing/managing service plans.
Conduct individual interviews to explain program services and activities.
Identify components such as individualized and training services applicable to customer needs.
Manage caseload and provide case management.
Facilitate appropriate support services and/or make referrals.
Identify and evaluate barriers and explore solutions to remove them.
Assist in obtaining needed documentation.
Determine eligibility and/or appropriateness for the program, enroll clients, and explain program participation requirements.
Develop employment and training contracts and agreements based on regulations, customer eligibility, and assessment.
Develop individual employment plans and guide customers in using employment and training programs and services.
Conduct staff-assisted job development, job matches, and job follow-up.
Make job referrals and verify customer job search activities.
Provide outreach and follow-up services to customers.
Provide coaching and mentoring to instruct and guide customers with employment barriers.