BeyondTrust Engineer

CACI•Colorado Springs, CO

4d•Hybrid

About The Position

CACI is looking for a BeyondTrust Engineer to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. In this role, the BeyondTrust Engineer will configure and support BeyondTrust’s Remote Support, Privileged Remote Access, and Password Safe solutions for our USAF customer. Within the EITaaS environment, CACI provides modernized capabilities and services—including enterprise ITSM, service desk operations, endpoint management and security, CONUS/OCONUS field support, and full life cycle sustainment for end user devices. Your team’s engineering outcomes will directly support the DAF’s transformation from IT centric operations to mission focused operations, driving increased agility, reliability, and security across the enterprise This position is hybrid.

Requirements

Active Secret clearance
CompTIA Security+ or other DoD Approved 8570 Baseline certification at IAT Level II or higher
10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
Practical “field” experience with installing, configuring, and supporting BeyondTrust Remote Support, Privileged Remote Access, and Password Safe solutions
You should be a highly technical “Jack of all Trades” who is able to rapidly learn and adapt to new challenges and technologies
Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services
Ability to author and maintain system documentation and operating procedures
Experience with Microsoft Windows operating systems, Active Directory, Windows PowerShell, Windows credential stores, and Microsoft Certificate Services
Experience with troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections
Experience with securing systems following DISA STIGs and other government compliance requirements (NIST 800-53, FISMA, etc.) and working with IA personnel to arrive at sensible and effective security policies
Proven ability to work with vendors in troubleshooting and resolving issues related to tools and solutions
Excellent problem-solving and analytical skills, with strong attention to detail
Ability to adapt quickly to changing priorities and work well under pressure
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients

Nice To Haves

Experience integrating BeyondTrust Remote Support with ServiceNow
Experience integrating BeyondTrust Remote Support with Nice CXOne (InContact) or other customer support solutions
Experience with Microsoft Azure or Amazon Web Services
Cloud certifications such as Azure Administrator Associate (AZ-104), AWS SysOps Administrator or AWS Solutions Architect
Experience with DOD, DOW, or Federal Agencies

Responsibilities

Design, develop, test, document, and deploy BeyondTrust solutions that meet functional and security requirements
Develop standard processes in conjunction with your team, increasing the overall maturity level for the solution
Communicates well with both technical and non-technical colleagues, sharing knowledge and insight with other teams including customer stakeholders
Communicate and partner with other teams to maximize efficiency and success of assigned tasks
Work with a team to integrate systems and solutions, triage issues, and prioritize tasks as it relates to your solutions
Produce and review detailed documentation and diagrams related to the solution
Responsible for providing periodic reports, addressing audit findings, and supporting testing activities
Implement and maintain proper security practices and be responsible for patching and/or upgrading tools related to the solution
Monitor performance of the solution, identify potential issues and risks, as well as recommend and implement solutions following standard release processes
Strive to optimize the relevant infrastructure for cost-effectiveness, performance, and scalability
Develop and maintain automation scripts and templates to streamline provisioning, configuration management, and deployment processes
Provide oversight and technical cross-training and/or coaching of more junior colleagues