Beverage Supervisor

Rivers Casino Careers•Portsmouth, VA

6d•Onsite

About The Position

Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies. This role requires a self-starter with an open mind, positive nature, and enthusiasm, who can set high standards by complying with all departmental rules, policies, and procedures. The supervisor ensures that all Team Members are treated in a fair and consistent manner and performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.

Requirements

High School Diploma or equivalent
Possesses complete knowledge of all procedures related to the job.
Ensures that all guests are treated in a prompt, professional and courteous manner.
Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
The ability to perform well under pressure.
Proven track record of demonstrating sound judgment.
Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
Must be able to use a computer to enter requisitions.
Must be able to understand and communicate Material Safety Data Sheets to all team members.
Must attend and pass Care (Controlling Alcohol Risks Effectively).
Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
Communicates all concerns and observations to the Manager and Director on the shift report.
Ability to communicate with Team members and guests
Ability to be a TEAM player
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Gaming license/registration as required by jurisdiction(s).
Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment

Nice To Haves

Experience with modern POS System preferred
Prior Beverage Leadership experience is preferred
Competence with Google Apps suite of software
Prior experience in a high-volume outlet preferred

Responsibilities

Ensures proper staffing for forecasted volume and budgetary guidelines.
Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift.
Ensure all functional job duties are performed according to established company policies.
Ensures excellent guest service.
Notifies team members of changes in policy and procedure.
Communicate any problems or concerns to the Beverage Manager and other departments as needed.
Maintains thorough communication between shifts.
Works with all departments to ensure proper communication.
Properly fills out all paperwork required for the job.
Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
Resolves team member complaints or disputes or refers the problem to the manager.
Assists trainers in properly training new team members.
Assists team members in their duties as needed.
Maintains high sanitation and safety standards.
Maintains sufficient materials and products in the work location.
Maintains security of products and areas assigned to the department.
Ensures rotation of products to comply with local health department regulations and to ensure freshness of product.
Understands that this is a 24-hour responsibility and is accessible at all times.
Sets high standards by complying with all departmental rules, policies, and procedures.
Ensures that all Team Members are treated in a fair and consistent manner.
Supports all departments with any requests or assistance.