Beverage Specialist & Hospitality Operations

Ivy Tech Community College • Indianapolis, IN

11d • Onsite

About The Position

Perform efficiently and effectively within the Hospitality Administration functions of the Lab Resources area, Courses Restaurant, Bakery Café, or Courses Catering. To meet the Ivy Tech Program guidelines and procedures for handling alcoholic beverages for in-class cooking needs, Beverage Classes, Courses, Restaurant service, and Courses Catering events and Receiving.

Requirements

• Must be 21 or older.
• An Alcohol Server Permit is required or must be obtained within the first 30 days.
• Minimum of having successfully completed (HOSP customer service class) (or has previous comparable industry experience) within the Hospitality Administration curriculum.
• Must have a current ATC certificate and a Beverage Server Permit.

Nice To Haves

• Duties that pertain to food prep may require completion of additional coursework.
• Any work handling alcohol will require a current ATC certificate and a Beverage Server permit.

Responsibilities

• Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student or instructor, or an internal or external customer, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.
• Follow proper laws, guidelines, and procedures for handling alcohol.
• Utilize proper ServSafe practices in receiving and labeling, and storing of all food products and supplies.
• Monitor lab equipment and storage areas for cleanliness, sanitation, and functionality, reporting equipment failures promptly.
• Assist with front-of-house set-up or tear down for restaurant service or catered events, the café, and Receiving.
• Perform front of house service and cashier duties in the Café, Courses Restaurant, and the bar area.
• Determine beverage preparation and execution within an event, utilizing employees or students.
• Direct employees and students in the execution of an event in the front of the house or back of the house.
• Converse professionally, promptly, and with the highest expectation of customer service, either in person or other modes of communication, with internal and external customers.
• Perform in multiple areas of Hospitality when needed
• Maintain accurate inventory and costing of alcohol in-house
• Maintains cleanliness and organization in Beer Cooler, Wine Cooler, Spirits Room, behind the bar, and wine storage
• Obtains an accurate inventory of glassware and barware
• Employee must wear the required uniform when in labs or classes: Ivy Tech polo, black pants, slip-resistant shoes, and a lab coat when prepping or around food prep, and must wear a hat when in labs or around food.
• This position may wear business casual only on general office days when not participating in a lab or class.
• No jewelry, earrings, etc.
• Must adhere to ACF standards and Marion County Food Code
• Smiles, is welcoming, and puts our guests' needs first
• Has the ability to learn front-of-the-house processes and service techniques
• Reliable and has the ability to maintain scheduled hours
• Provides for the service needs of our guests using our outlined service techniques
• Clean any appropriate service/kitchen/bar area as needed.
• Willing to accept any responsibility
• Has the ability to maintain multiple service areas on his or her own without supervision or direction. i.e., Host Stand, Bar, Station in Dining Room
• Has the ability to train others in multiple service areas.
• Is able to supervise others when necessary without oversight
• All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA).
• The beverage procurement policy must be signed by this employee yearly.

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Fee remission for employees, spouses, and legal dependents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed