Beverage Service Technician

Westrock Coffee Company•Concord, NC

4d•Onsite

About The Position

We are looking to add passionate individuals to our service team who deliver on our mission statement of, "My goal is to deliver industry defining equipment and service solutions that exceed our partner's expectations."

Requirements

Must be insurable with a good driving record and a valid drivers license
Ability to lift up to 50 pounds frequently each workday
Good working knowledge of tablet, cell phone, etc
Mechanical aptitude
Abilty to communicate professionally with customers at all levels and strong desire to provide excellent customer service
Abilty to adhere to the Technician scorecard metrics
Those with prior or current miliary service are encouraged to apply!

Nice To Haves

Prior technical/mechanical work experience is a strong plus

Responsibilities

Ensure your customers receive industry defining technical and customer service.
Exceed expectations by listening to and resolving customer issues in a timely manner.
Complete all assigned work and associated paperwork.
Provide equipment training as needed to ensure quality beverage delivery to your customers.
Adhere to all company policies and standards.
Professionally communicate both verbally and in writing with customers as needed.
Present yourself in a professional manner. Well groomed and neat appearance.
Responsibly care for company assets (vehicles, equipment & parts).
Maintain a good safety record.
Effectively maintain your service vehicle and inventory to company standards.
Travel as needed to respond to and support customer and business needs.
Perform other duties as assigned by the Field Service Manager.