Beverage Server

Four Winds Casinos Career Site•New Buffalo, MI

1d•Onsite

About The Position

Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest services. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

Requirements

Strong organizational and interpersonal skills required.
This position requires a Level 4 Gaming License.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to perform basic math skills: addition, subtraction, division and multiplication.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
The employee is required to lift and/or carry up to 25 pounds.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.
The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, stoop, kneel, crouch or bend.
The employee is required to stand and walk for long periods of time in a 1 ½ inch heel.

Nice To Haves

High School diploma or G.E.D. preferred.
One to two years related experience.

Responsibilities

Provides prompt, efficient, accurate, and courteous beverage service to casino guests in accordance with policies, procedures and standards.
Performs necessary tasks to service guests, i.e., taking and filling all beverage orders and assisting in maintaining guests gaming area in a clean and neat manner.
Monitors guests’ needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Monitors guest alcohol consumption and responds accordingly.
Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
Cleans unwanted debris from the guests gaming area.
Helps refill beverage supplies at all service stations.
Requests identification from guests when legal age is in question.
Utilizes proper call order when ordering beverages from bartender in a courteous manner.
Helps keep service wells stocked, clean, and sanitary.
Maintains thorough knowledge of casino food and beverage selections.
Stays current on department and property knowledge and promotions.
Follows all C.A.R.E. guidelines to help assist with guests’ responsible consumption.